Refund policy

Refund Policy

All sales are final.

KateLynn Leatherworks does not accept returns, exchanges, cancellations, or refunds once an order has been placed.

Please review all product photos, descriptions, measurements, colors, materials, and other details carefully before completing your purchase. Because many of our products are handcrafted and feature natural leather and cowhide, variations in color, markings, texture, and pattern are part of the unique character of each item and are not considered defects.

Damaged, Defective, Incorrect, or Workmanship Issues

If your order arrives damaged, defective, is not the item you ordered, or has a workmanship issue, please contact us as soon as possible at katelynncompany@gmail.com.

Please include your order number and clear photos showing the issue so we can review the situation and work with you to make it right.

Contacting us regarding a damaged, defective, incorrect, or workmanship issue does not create a general right to return, exchange, or receive a refund.

All sales remain final.

Nothing in this policy limits any rights that cannot be waived under applicable law.